Why is my LG fridge not cooling but the freezer works?
Cold air reaches the fridge through a fan and a duct. A stopped fan or ice in the duct leaves the freezer cold and the fridge warm. It is one of the commonest faults and is rarely a gas problem.
Is it safe to keep food in a fridge that is not cooling?
Move meat, fish and milk to the freezer or a cool box. Food above about five degrees spoils quickly. Book a visit early.
Will a voltage guard protect my LG fridge?
A good one protects against surges and delays the power coming back, which is when most boards are damaged.
Can you repair my LG fridge today?
Often, yes. We are open 24/7 and send the nearest free technician. Common fridge parts travel in the van; if a part has to be ordered, you get the price and the return day first.
Is it worth repairing an older LG fridge?
Usually. Most faults, like “not cooling” or “gas refilling”, are fixed by replacing one part, for far less than a new fridge. If a repair would not be worth it, we tell you before any work starts.
Do you use proper LG parts?
We fit genuine or matching-quality parts from our own parts shop in Nairobi, and show you the old part we take out.
How much does a repair cost?
There is a visit fee for diagnosis and transport, which depends on where you are and is confirmed before we come. Once the technician finds the fault you get the full price for parts and labour, and nothing is done until you say yes.
Can you come today?
Often, yes. We are open 24/7 and offer same-day visits whenever a technician is free near you. We confirm the time on WhatsApp or by phone.
Do you use genuine parts?
Yes. We fit genuine parts or parts made for your exact model, and carry the common ones with us, so many repairs are finished on the first visit.
Is the repair guaranteed?
Yes. We test the appliance with you before we leave, and every repair comes with our warranty.
Which areas do you cover?
All of Nairobi and most of Kiambu: Westlands to Karen, Ruaka to Thika, Syokimau to Rongai. The full list is just above.
Do you repair commercial appliances?
Yes. Commercial laundry, kitchen equipment, cold rooms and freezers, for hotels, restaurants, schools and clinics.