Not freezing
- What you notice
- Ice cream is soft and meat is thawing at the edges.
- Usually
- A worn seal, a failed thermostat or a gas leak.
- What we do
- We check the seal and the thermostat first, then the gas circuit.
LG Freezer Repair
LG freezer repaired at your home in Nairobi, often the same day. Chest, upright and built-in freezers repaired at your home, including gas refills. We find the leak or failed part first, so the fix lasts.
Common faults
LG freezer problems we fix.
- 01
Not freezing
A failed start relay, thermostat or fan, a blocked condenser, or low gas from a leak.
- 02
Ice building up
A torn door seal lets warm, damp air in, or the defrost system has stopped.
- 03
Runs all the time
A dirty condenser, a worn door seal or a failing thermostat keeps the compressor on.
- 04
Water under the freezer
A blocked defrost drain or a cracked drain tray.
- 05
Loud or clicking
A struggling compressor or a start relay clicking on and off.
- 06
Trips the power
A leaking element or a short in the compressor wiring, found with a meter.
Know your freezer
About LG freezers.
LG freezers in Nairobi are chest freezers in shops and homes, and upright freezers in kitchens. They keep stock frozen for weeks, so when one fails, we treat it as urgent.
The commonest faults are a worn lid or door seal, a failed thermostat, a compressor that does not start and a slow gas leak. Ice that builds up quickly points to the seal or the defrost system.
We repair LG freezers on site.
Problem guide
LG freezer problems, in plain words.
What you see, what usually causes it, and what our technician does about it.
Thick ice inside
- What you notice
- Frost covers the walls and the baskets.
- Usually
- A leaking seal letting damp air in or a failed defrost system.
- What we do
- We replace the seal or repair the defrost system.
Compressor clicks but does not run
- What you notice
- A click every few minutes, then silence.
- Usually
- A failed start relay or overload.
- What we do
- We test and replace the relay and the overload.
Freezer runs all the time
- What you notice
- Never switches off and the bill is high.
- Usually
- A dirty condenser, a weak seal or a low gas level.
- What we do
- We clean the condenser, check the seal and test the gas.
Water around the freezer
- What you notice
- A puddle or damp under the unit.
- Usually
- A blocked drain or melting ice from a seal fault.
- What we do
- We clear the drain and fix the seal.
The visit
What the technician does, in order.
- We ask what the freezer is doing and check the model label.
- We measure the temperature and listen to the compressor.
- We check the seal, the thermostat and the condenser.
- We test the start parts and the gas circuit if needed.
- You get the cause and the full price before any part is changed.
Every type
LG freezer types we repair.
Chest freezersA lid that lifts, used for bulk storage and in shops.
Upright freezersDrawers behind a door, common in kitchens.
Bottom-freezer drawersThe freezer part of a fridge-freezer.
Commercial freezersGlass-door and cabinet freezers for shops and restaurants.
Care tips
Keep your LG freezer running.
Simple things you can do at home between repairs.
- Defrost when the ice is a few millimetres thick, and never chip ice with a sharp tool.
- Keep the freezer away from heat and sun.
- Do not overfill. Cold air needs room.
- Clean the condenser every few months.
- Check the seal with a sheet of paper.
Areas we cover
On every visit
What we do on every LG freezer repair.
- 01
Safety first
Power isolated and the socket and earth checked before we open anything.
- 02
Fault found
We test the freezer and show you what has failed, with the reading or the worn part.
- 03
Price agreed
You get the full price for parts and labour. Nothing is done until you say yes.
- 04
Right part fitted
A genuine or matching-quality part for your LG model, from our own stock.
- 05
Tested with you
We run the freezer through a full cycle with you before we leave.
- 06
Warranty
Every repair is covered, and you have our number if anything comes back.
Freezer repairs
Recent freezer jobs.
Photos from real jobs and our workshop in Nairobi.
How it works
Three steps. No surprises.
- 01
Tell us
Book below or send a photo of the fault on WhatsApp. It takes a minute.
- 02
We come to you
A technician who knows LG arrives, often the same day, with common parts.
- 03
Fixed and tested
You get the price before any work starts. We test it with you before we leave.
Questions
Before you book.
Anything else? Send it on WhatsApp and a technician answers.
Why is there so much ice in my freezer?
Damp air is getting in past the seal, or the defrost system has failed. Scraping helps for a few days only.
How long does food stay frozen in a broken freezer?
A full freezer with the lid shut holds for many hours. Keep it closed and call early.
Can you repair a chest freezer in a shop?
Yes, on site, and we plan the visit around your stock.
Can you repair my LG freezer today?
Often, yes. We are open 24/7 and send the nearest free technician. Common freezer parts travel in the van; if a part has to be ordered, you get the price and the return day first.
Is it worth repairing an older LG freezer?
Usually. Most faults, like “not freezing” or “ice building up”, are fixed by replacing one part, for far less than a new freezer. If a repair would not be worth it, we tell you before any work starts.
Do you use proper LG parts?
We fit genuine or matching-quality parts from our own parts shop in Nairobi, and show you the old part we take out.
How much does a repair cost?
There is a visit fee for diagnosis and transport, which depends on where you are and is confirmed before we come. Once the technician finds the fault you get the full price for parts and labour, and nothing is done until you say yes.
Can you come today?
Often, yes. We are open 24/7 and offer same-day visits whenever a technician is free near you. We confirm the time on WhatsApp or by phone.
Do you use genuine parts?
Yes. We fit genuine parts or parts made for your exact model, and carry the common ones with us, so many repairs are finished on the first visit.
Is the repair guaranteed?
Yes. We test the appliance with you before we leave, and every repair comes with our warranty.
Which areas do you cover?
All of Nairobi and most of Kiambu: Westlands to Karen, Ruaka to Thika, Syokimau to Rongai. The full list is just above.
Do you repair commercial appliances?
Yes. Commercial laundry, kitchen equipment, cold rooms and freezers, for hotels, restaurants, schools and clinics.
Book a LG repair
Broken today? Fixed today.
Send the details and we confirm your time on WhatsApp. Open 24/7, across Nairobi.
Call 0703 543 656